Executive Coaching

What leaders value, their team members value. Our executive coaching helps leaders understand the concepts, tools and practices necessary to drive continuous improvement systems and behaviors throughout the organization.

We work to understand the executive’s existing roles, responsibilities, and time demands to develop and execute a customized plan to meet the needs of a continuous improvement approach. Practical coaching is provided to help executives design their own standards and act their way to a new way of thinking.

Train-the-Trainer

Sustaining continuous improvement across any organization requires capabilities at all levels of the organization. Reaching these goals will need some level of support at all levels of the organization and will need long-term support from internal resources.  

We work with leaders to build sustainable, capable internal resources that can teach, facilitate and coach others across the organization. Developing these resources will extend the reach of continuous improvement results across the enterprise.

Frontline Leaders

Actions of frontline leaders have a direct relationship to a service/products' cost and, of course, the customer experience! Their time is often consumed by the tyranny of daily fire fighting with little time left to invest in sustainable improvement.

Working with frontline leaders and managers to implement a practical application of the continuous improvement management system.  Using leading vs lagging indicators in operations, using short huddle meetings to quickly adjust, and creating effective employee engagement systems drives ever-improving customer value.