| FAQ: |
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| Q1. Are you a genuine manufacturer? |
| Yes, all the products are produced in our ISO9001:2015 certified factory; We are also a company registered by China Customs with the right to export and import. |
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| Q2. What should I offer to get your quotation? |
| Please offer us your detailed information for the product, such as drawings with 2D/3D by software Pro/E, Auto CAD, SolidWorks, UG etc; as well as materials, surface treatment, quantity, package. Any special requirements should be highlighted especially for tolerance. |
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| Q3. Can we get a complete product besides CNC parts? |
| To some extent, yes, we can. But firstly we need assess feasibility. |
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| Q4. What's your top process tolerance? |
| Now our top process tolerance is ± 0.005mm. |
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| Q5. What are your sample policy and trade/payment terms? |
| We can offer the free samples with total value less than USD10; while the buyers should bear shipping cost and import VAT. |
| Ex-works, FOB Shanghai/Ningbo, CIF etc. would be OK for us. |
| As for the payment, small value is recommended by Paypal or Western Union; larger amount by T/T, 50% as deposit, 50% before shipment. |
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| Q6. How about the warranty? |
| The warranty is for 1 year. As you know, our CNC parts have a long lifespan except for damaged by operating inappropriately. |
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| Q7. What's your policy for RMA? |
| All defective products should be confirmed by us based on the customers' RMA list and photos first, then we'd like to refund the money or compensate the goods by free of charge accordingly. |
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| Q8. I want to keep our design in confidence; can we sign NDA? |
| Sure, to protect customers' profit is our obligatory responsibility, signed NDA would be valid to both of us. |
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| What benefit we can get from you? |
| 1) Competitive price |
| 2) High quality control : 100% full inspection before shipment |
| 3) High precision, tolerance can be ± 0.005mm |
| 4) Fast lead time (5-7days for samples, 12-15 days for mass production) |
| 5) Non-standard//OEM//customized service provided |
| 6) No MOQ, small QTY is acceptable. |
| 7) Factory ISO 9001 certification, ROHS material used |
| 9) Professional export packing: separate Blister plastic box or Bubble Wrap/Pearl Wool +Carton+ Wooden Case, keep no scratch and damage |